FAQs & Contact Information

Frequently Asked Questions (FAQ)

How can I reach you?

For general information, PR inquiries, collaboration inquiries, or questions about your order please contact us at support@handandfootremastered.com or:

Grey Dog Ventures, LLC
PO Box 528
Hawley, PA 18428

What's the status of my order?

After you place your order you will receive an email confirming we have received it. And after we ship out your order you will receive another email with your tracking information. For any issues, don't hesitate to reach out at support@handandfootremastered.com.

What if I need to change my order?

Please email us at support@handandfootremastered.com if you wish to change or cancel your order and we'll do everything we can to accommodate your request.

Is Hand & Foot Remastered family-friendly/kid-friendly?

Yes, there is no “adult” content in the game. We have taught the game to people from 8 years old to 90. That said younger children may not grasp the game so we recommend players be 14 years or older to avoid disappointment.

Where you do you ship?

We currently ship to within the continental US and APO/FPO addresses. We do not ship internationally yet but have plans to in the near-future. Sign-up for our mailing list to be notified when we do!

What payment methods do you accept?

We accept all major credit cards.

My game arrived damaged, what should I do?

If your copy of Hand & Foot Remastered arrives damaged, email your order number and a photo to support@handandfootremastered.com within 48 hours of receiving the delivery. We’ll happily replace your order.

What's your return policy?

If you are unsatisfied with your purchase, please email us at support@handandfootremastered.com. Upon receipt of unopened products in their original condition, within 30 days of delivery, we will refund the purchase price less shipping and handling. A partial refund may be approved depending on the condition of the product. Please note that you are responsible for the costs of shipping your unused product to us. 

I'm a retailer, can I buy Hand & Foot Remastered at wholesale?

Yes! Please visit our wholesale profile on Handshake.com for more information and to enjoy low minimum orders and Free Shipping on your first order.

I'm interested in covering Hand & Foot Remastered or interviewing the founders.

Whatever we can do to assist! Contact us at support@handandfootremastered.com.