Privacy Statement
Your privacy is important to us. This privacy policy describes the online information practices which we, Grey Dog Ventures, LLC. ('we', 'our'), employ in relation to the information which you, our customers ('you', 'your'), provide when using the handandfootremastered.com site ('website').
It is important that you read this privacy policy together with any other notice which we may provide you on specific occasions when we are collecting or processing your personal information, so that you are fully aware of how and why we are using your information, and the legal rights that you have.
Information we collect from you
We may collect the following information from you: name, email, address, phone number, location data, payment and billing information, as well as information regarding your use of this website and purchases you have made from it. Such personal information is referred to in this policy as 'Personal Data'. If you choose not to provide Personal Data, we may not be able to provide you with our services.
We may collect information in various ways, for example, if you:
- Browse this website.
- Fill in forms on this website.
- Place an order on this website.
We may share your information with third parties to operate this website, provide certain functions on our behalf, perform website-related services, or assist us in analyzing how this website is used. These third parties have access to your Personal Data only to perform the above listed tasks on our behalf and are not to disclose or use it for any other purpose.
Analytics
This website is hosted by Shopify. Shopify collects personal data when you visit this website, including version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with website pages you visited prior to coming to this website.
This information may also include details about your use of this website, including:
- Clicks
- Internal links
- Pages visited
- Scrolling
- Searches
- Timestamps
Shopify uses this information to load the website accurately for you, and to perform analytics on website usage to optimize our website. You can read more about how Shopify uses your Personal Data here.
Google Analytics is also used to analyze the use of our website. Google Analytics generates and stores statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google’s privacy policy is available here.
Facebook Pixel helps measure how users interact with our website. You can learn more about how Facebook uses your information by visiting this link.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.
You can opt out of targeted advertising by visiting:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.
Customers
When you buy something on this website, we collect personal data from you to fulfill the order. We may collect information like your:
- Billing and shipping address
- Purchase details
- Email address
- Name
- Phone number
We share this information with Shopify, our online store hosting provider, so that they can provide website services to us. Your personal data will be subject to Shopify's Privacy Policy which may or may not contain terms as protective as those laid out in this privacy policy. By using our website, you agree to be bound by the Shopify Privacy Policy.
We also share with information with Shipstation, our SaaS (Software as a Service) shipping platform, that allows us to fulfill your order and send shipping notifications. Please refer to the Shipstation Privacy Policy for more information.
We use third parties to safely and securely process credit card payments which are subject to their Privacy Policies linked below.
- Shopify collects payment information our behalf of their third-party payment processors. You can learn more here.
- PayPal is an online payment processor that supports online money transfers. For more information about how it uses your payment data, please refer to their Privacy Policy.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use several different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you do not have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it is their first time visiting or if they are a frequent visitor.
For information about viewing the cookies dropped on your device, visit the Shopify Cookie Policy.
Order and Account Emails
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
- Your Customer Account was created.
- Your Customer Account password has been reset or updated.
- You have made a purchase.
- Your order has shipped.
We share your contact information with Shopify, our website hosting provider, and Shipstation, our SaaS (Software as a Service) shipping platform, so they can send these emails to you on our behalf. Please refer to the Shopify Privacy Policy or Shipstation Privacy Policy for more information.
Abandoned Cart Emails
You will receive an automated email within 24 hours after you abandon your shopping cart, if all the following occur:
- You enter your email address at checkout or are logged into your Customer Account.
- You add a product which is in stock to your shopping cart.
- You close your browser or leave this website without completing your purchase.
The email will link back to this website, where you can pick up where you left off and complete your purchase. You can unsubscribe from these messages at the bottom of the email.
Links to Other Websites
This website may include links to websites not controlled or operated by us. We advise that you review each website's privacy practices as we have no control over and assume no liability for the content, privacy practices, or other associated display or use of information by third-party websites or services.
Information that you provide to us via Instagram, Twitter, Facebook, YouTube, or other social media platforms is subject to the Privacy Policy of the respective platforms.
Disclosures
We may disclose your personal data:
- to the extent that we are required to do so by law.
- in connection with any legal proceedings or prospective legal proceedings.
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Except as provided in this privacy policy, we will NOT provide your information to third parties.
Storage and security of your personal information
We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
California Residents
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Policy Amendments
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you via email and/or a prominent notice on this website, prior to the change becoming effective and update the “Effective Date" at the top of this Privacy Policy.
Additionally, we advise that you review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this privacy policy or the treatment of your personal information or if your information needs to be corrected or updated, please write to us by email via the contact form or directly at support@handandfootremastered.com.